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AI receptionist for trades and home-service businesses

An AI receptionist for trades and home-service businesses answers your phone calls, website chatbot, and email when you cannot, because your hands are full on a job. It books work, captures quote requests and job details, answers common questions from your knowledge base, and passes genuine emergencies straight to you.

In short

  • Answers calls, website chatbot, and email while you are on the tools, so no job goes to voicemail.
  • Captures quote requests, addresses, and job details, then books the work or sends you a tidy summary.
  • Transfers genuine emergencies straight to you and runs on your existing number. Plans from £49/month.
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27%

of calls to home service businesses go unanswered

Source: Invoca

What is an AI receptionist for trades and home-service businesses?

An AI receptionist for trades is a voice agent that answers your calls, website chatbot, and email while you work. It handles the jobs a receptionist would: booking work, taking messages, answering questions about your services and areas, and logging quote requests, so callers reach a helpful answer instead of voicemail. It runs on the number you already use. Point your line at Kalvo, or set a divert so calls come through only when you cannot pick up. Kalvo answers straight away, every time, and never leaves a caller on a busy tone, even when several people ring at once. You stay in control of what it says. The knowledge base is written in plain language, so you can tell it your call-out charge, the areas you cover, and the work you do or turn away. Run it fully automatic, or in approval mode where you confirm bookings and messages before they go through.

How does Kalvo answer while you are on the tools?

Kalvo picks up the moment you cannot, so time on the tools stops costing you work. With 27% of calls to home service businesses going unanswered, most of those callers simply ring the next name down the list. Kalvo answers every one and books the job. It works on your existing number. Point the line at Kalvo, or set a divert so it only answers when you are unreachable, on another call, up a ladder, or under a sink. Either way the caller hears a calm, professional answer, not a ringtone that goes nowhere. Because Kalvo handles many calls at once, a busy morning never means an engaged tone. Ten people can ring at the same time and each one gets answered, gets their questions dealt with, and gets booked in or logged for you to call back.

How does Kalvo capture quote requests and job details?

Kalvo asks the questions you would ask, then writes it all down. For every quote request it captures the caller's name, number, address or postcode, the type of work, and any detail that affects the price, like access, boiler make, or how many rooms. You get a tidy summary, not a vague missed call. You decide what it asks. Tell the knowledge base which jobs you quote for and which questions matter, and Kalvo works through them on every call, so nothing important gets missed while you are focused on the work in front of you. Every request lands with you as a clear message, with contact details, address, and the job spelled out, ready to price or book. In approval mode you can check and confirm before anything is booked in, so the diary only fills with work you actually want.

How does Kalvo handle an emergency callout and reach you?

You tell Kalvo what counts as an emergency, a leak, no heating, a gas smell, a lockout, and it transfers those calls straight to you or an on-call number. Everything else is booked or logged for later. So a real callout reaches you fast, and routine calls stop interrupting your day. Kalvo can tell an urgent job from a routine one by the way it is described, then follow the rule you set: put the caller through to you, ring a colleague, or take a detailed message and flag it as urgent so you see it first. When a transfer is set up, genuine emergencies go through to a real person, so a family with no heating on a cold night is not left waiting until morning. The rest, quotes, general questions, and standard bookings, are handled without pulling you off the tools for something that could wait.

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Common questions

Can I keep my mobile or business number?

Yes. Kalvo works on the number you already use. You either point your business line at Kalvo, or set up a divert so it answers only when you cannot, for example when you are on another call or out of hours. Your number stays the same, and customers never know the difference.

Can it take a job while I am working?

Yes. That is the point. While you are on the tools, Kalvo answers the phone, books the job into your diary, and takes the caller's details, all without you stopping. It handles several calls at once, so a busy spell never means a missed booking or an engaged tone.

Can it capture quote and address details?

Yes. On every quote call Kalvo takes the caller's name, number, address or postcode, and a clear description of the work, including the details that affect the price. It sends you a tidy summary you can price or book from, so you are not calling back to ask what the job actually is.

Can it transfer urgent callouts to me?

Yes. You set what counts as urgent, such as a leak, no heating, or a gas smell, and Kalvo transfers those calls straight through to you or an on-call number. Routine calls are booked or logged instead, so genuine emergencies reach you quickly without every call interrupting your work.

How much does it cost?

Plans start at £49/month for Starter, which includes 100 minutes of calls. Growth is £99/month for 400 minutes, and Pro is £199/month for 1000 minutes. There are no per-call charges within your minutes, and you can start on the plan that fits your call volume and move up as you grow.

Answer every call while you work

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