Terms of service

The service

Kalvo answers calls, website chat, and email on behalf of a business, using the settings and knowledge base the business provides. The service is provided on a subscription basis, and its features may change over time as we improve it.

Kalvo is a tool that assists a business. The business remains responsible for how it uses the service, including what it tells Kalvo to say and how it handles the enquiries Kalvo captures.

Plans and payment

Plans are billed monthly in advance. Each plan includes a set number of call minutes; usage beyond that is handled as described on the pricing page. Prices are shown in pounds, and other currencies where available.

You can cancel at any time, effective at the end of the current billing period. We do not provide refunds for a period already started, unless required by law.

Acceptable use

You agree not to use Kalvo for anything unlawful, deceptive, or harmful, and not to configure it to impersonate a specific individual or to mislead callers about what they are speaking to. You are responsible for making sure your use of call recording and messaging complies with the laws that apply to your business.

Availability

We work to keep the service running reliably, but we do not guarantee it will be available without interruption. We may carry out maintenance, and we will aim to give notice of anything that materially affects the service.

Liability

Kalvo is provided in good faith and to a professional standard, but to the extent permitted by law our liability is limited to the fees you paid in the period in which a claim arose. Nothing in these terms limits liability that cannot be limited by law.

Changes

We may update these terms as the service develops. If we make a material change, we will let account holders know. Continued use after a change means you accept the updated terms.