Data Deletion

If you messaged a business on WhatsApp, Messenger or Instagram

Email us with the phone number or account you messaged from and the name of the business. We will delete your messages and the identifiers we hold for you, tell the business we have done so, and confirm to you by email.

You can also ask the business you messaged: it can delete the conversation from its Kalvo inbox.

If you removed Kalvo from your Facebook or Instagram settings

When you remove Kalvo in your Facebook or Instagram settings (Settings and privacy, then Apps and websites) and choose to have your data deleted, Meta sends us a deletion request. We delete the identifiers we hold for you straight away and give Meta a confirmation code. Meta shows you a link back to this page with that code, and the status of your request appears below.

If you called or booked with a business that uses Kalvo

Call recordings, transcripts and bookings belong to the business you contacted. Email us or ask the business, and we will help it delete them.

If you have a Kalvo account

Email us from the address on the account and we will delete the account and its data, apart from the records we must keep for tax and accounting.

How long it takes

We act on every request within 30 days and usually much sooner. Email [email protected] with "Data deletion" in the subject.